corrado33 wrote:It's even worse when it comes to out customers. (Yes this does fall into business politics). At ANY sort of problem, our customers will come crying to us that our product sucks, even if it has been good for YEARS in the past (and we're giving them the same product). Most of the time it is not the product, but the way in which the product was applied. We give the customer specs on how to apply the product, if they don't do it correctly, there is no warranty. Yet they still blame it on us. In the past, our company would just take the hit and pay out whatever needed to be done. But now, we are actually disputing them and (I'm guessing) 90% of the problems are not with the product itself! (And the other 10% are generally simple, yet expensive, mistakes somebody made.)
This reminds me of one of the videos Jaimie made about his laser cutter. He talked about thinking about calling the manufacturer when he had a problem, but then calmed down and thought it through. He was able to resolve the problem himself; and all was well. If every person in the world who bought something acted like that, then about 90% of the customer-vendor problems would just disappear. In addition to reducing stress for the vendors, it would also make people happier with their stuff and smarter as well.